Effects of an Organizational Control System on Managerial Satisfaction and Performance
基于100名管理者的样本，研究了组织控制系统中目标设定、测量和纠正措施三个组成部分对管理者满意度和绩效的独立影响，发现三者均与绩效相关，但与满意度无关；高层对绩效评估系统的支持是绩效的重要相关因素。
Previous research on goal setting and feedback is placed in the context of an organizational control system model. Using a sample of 100 managers, the independent impacts of three components of a control system (goal setting, measurement, and corrective actions) on managerial satisfaction and performance are examined. Results show that aspects of each of the three model components are independently related to performance but not to satisfaction. Respondents' perceptions of top management's support for the performance-appraisal system, a factor not considered in most research on feedback and goal setting, emerges as an important correlate of high performance.