如果你建立了一个补救性发声机制,他们会来吗?工作中人际不端行为发声的决定因素

If you build a remedial voice mechanism, will they come? Determinants of voicing interpersonal mistreatment at work

HUMAN RELATIONS · 2010
被引 87
人大 AFT50ABS 4

中文导读

研究性别、工作自尊、权力关系等个人和情境因素如何影响员工向内部调解人报告同事或上级的不端行为,发现权力地位低会抑制发声,且女性更可能对同事而非上级发声。

Abstract

This study examined person-centered (gender, work self-esteem) and situational (hierarchical power relations, mistreatment severity, intentionality) variables that determine employee voice to remedy interpersonal mistreatment. Data were collected from graduate business students who responded to a scenario describing exposure to mistreatment by a work colleague. Results suggested that gender, work self-esteem, and relative hierarchical power were most predictive of remedial voice to an internal mediator. Power relations played an important moderating role such that lower power positions seemed to inhibit voice. That is, women would be more likely than men to voice but only when a co-worker (versus supervisor) was the offender. Individuals with low work self-esteem would be less likely to voice than individuals with high work self-esteem when mistreated by a supervisor (versus co-worker). The results support using a social-psychological perspective for identifying determinants of remedial voicing (or hesitation to voice) related to persons, situations, and their interactions.

员工发声人际不端行为工作自尊权力关系社会心理学