Blue versus Gray: A Metaphor Constraining Sensemaking Around a Restructuring
通过案例研究，分析组织成员在部门重组中如何通过象征性过程进行意义建构，指出未受引导的象征过程可能阻碍有效变革，领导者需主动管理这些无形方面。
Through a case study analysis, this article explores the processes that guide organizational members' sensemaking around a departmental restructuring. Symbolic processes prove to play a critical role in reestablishing understanding even when organizational leaders are not explicitly directing these symbolic processes. This article demonstrates that because of their influence on sensemaking, undirected symbolic processes can hinder effective organizational change. To successfully manage organizational change, leaders need to more actively manage these intangible aspects of the change process.