通过人际情绪管理建立真正的信任:跨边界信任与合作的威胁调节模型

Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries

Academy of Management Review · 2007
被引 342
人大 A+FT50UTD24ABS 4*

中文导读

提出威胁调节作为建立和维护信任的人际过程,通过理解并减轻合作中的伤害(如机会主义、身份损害和利益忽视),促进信任与有效合作。

Abstract

I introduce the construct of threat regulation as an agentic interpersonal process for building and maintaining trust. I examine threat regulation as a specific dimension of interpersonal emotion management that fosters trust and effective cooperation by allowing individuals to understand and mitigate the harm that their counterparts associate with cooperating—in particular, harm from opportunism, identity damage, and neglect of their interests. To explicate the microprocesses of threat regulation, I draw on social cognitive theory, symbolic interactionism, and the psychology of emotion regulation.

威胁调节人际情绪管理信任构建跨边界协作