Social support and managerial affective responses to job stress
研究团队支持和主管支持如何缓冲角色冲突与模糊性对中层管理者工作满意度、工作投入和工作焦虑的影响，基于89名制造业管理者的数据分析发现，社会支持对积极工作结果有缓冲作用，但对焦虑的影响与预期相反。
Abstract This research examines the moderating or buffering effects of two social support variables—support from the work group and from the supervisor—on the relationships of role conflict and ambiguity to intrinsic job satisfaction, job involvement and job anxiety. Data were collected from a sample of 89 middle‐lower managerial personnel in a large, heavy equipment manufacturing firm in the Midwest. The moderated regression technique was used in data analysis. Significant interactions were obtained between the role variables and both social support variables. The results were in the predicted direction for positive work outcomes (i.e. job satisfaction and involvement) and contrary to prediction for negative work outcome (i.e. job anxiety). Implications of the findings for future research, the management of stress and leadership behaviour are discussed.