BRITISH EMPLOYEES: RESPONDING TO JAPANESE MANAGEMENT PHILOSOPHIES
研究英国电视制造业中一家美国、两家日本子公司和一家英国公司，发现日本公司并非采用统一管理方式，其家长式人事政策虽非高生产力的前提，但能引发英国员工的感激之情。
Japan's industrial success has opened new opportunities in the area of business research and has generated particular interest in ‘the Japanese way of doing things’. One specific area of concern has been that of job satisfaction and its relation to productive achievement. The study carried out in the United Kingdom involving one American, two ideally‐matched Japanese subsidiaries and one British company, all involved in television manufacturing, refutes certain stereotypes about Japanese management. First, the study revealed that the two Japanese companies employed distinct personnel policies which were reflected in the differences in job satisfaction registered by their employees. Second, it showed that the paternalistic personnel policies instituted by one Japanese company were not preconditions for its high productive achievement but, selectively applied, generated appreciative feelings among its British work‐force.