Automotive Quality Reputation: Hard to Achieve, Hard to Lose, Still Harder to Win Back
研究了日本汽车制造商如何赢得质量领导地位、美国汽车制造商质量声誉下降的原因，以及质量感知如何与品牌资产相互作用，影响企业竞争力。
This article explores the rise to quality leadership by Japanese automakers, the decline in U.S. automakers' quality reputation, and whether poor quality still contributes to the U.S. automaker's competitive woes. Perception plays a key role in quality competition but not necessarily in ways that we commonly think. The ways in which information about quality performance is displayed plays an important role in customer perception. Quality should not be seen as a stand-alone asset but rather it must be understood in the context of other assets, including a firm's brand equity. It is quality's relationship to brand equity that helps explain the current quandary of U.S. automakers, and this relationship holds lessons for other industries.