PROPOSITIONS ABOUT GRIEVANCE SETTLEMENTS: FINALLY, CONSULTATION WITH GRIEVANTS
分析了324名申诉人对申诉事件特征和结果的自我报告，发现申诉解决的性质和类型显著影响结果和态度，质疑了申诉应在最低层级解决的传统观点。
In the past, research on grievances generally has excluded the views of grievants about the process and its consequences. This study is an analysis of self‐reports of 324 grievants concerning the characteristics of a grievance‐filing incident and its perceived outcomes. The results raise questions about the veracity of the industrial relations dictum that grievances should be settled at the lowest step in the process. Instead, the nature of the settlement and the type of grievance were perceived to have significant effects on outcome and attitude measures.