The Management of Service OrganizationsA review of Managing in the Service Economy, by Heskett James L. Boston, MA: Harvard Business School Press, 1986, 211 pp., $19.95, cloth; Managing Service Industries: Organizational Practices in a Postindustrial Economy, by Mills Peter K. Cambridge, MA: Ballinger, 1986, 209 pp., $32, cloth; and Service Management: Strategy and Leadership in Service Businesses, by Normann Richard New York: Wiley, 1984, 143 pp., $34.95, cloth.
评述了三本关于服务组织管理的书籍，涵盖服务经济中的管理、后工业经济中的组织实践以及服务企业的战略与领导力，适合对服务管理感兴趣的学者和从业者。
The article reviews three books on management of service organizations: “Managing in the Service Economy,” by James L. Heskett, “Managing Service Industries: Organizational Practices in a Postindustrial Economy,” by Peter K. Mills, and “Service Management: Strategy and Leadership in Service Businesses,” by Richard Normann.