Fulfilling IT Needs in Small Businesses; A Recursive Learning Model
基于现有实证研究，识别小企业采纳信息技术的核心问题，构建了一个涵盖设计、开发、供应、采纳和吸收全过程的递归学习模型，并指出软件供应链中各角色所需能力，强调培训师和顾问在促进企业开发中的作用。
TED FULLER IS DIRECTOR OF THE Knowledge Systems Research Centre at Durham University Business School, United Kingdom. This paper addresses the need for a clearer understanding of the problems associated with the adoption of computers by small firms. From the catalogue of empirical research evidence already available, the key issues in the adoption of information technology by SMEs are identified. A model of the overall process of designing, developing, supplying, adopting and absorbing small business information technology is developed to identify inefficiencies in the fulfilment of small business needs. Underlying the dynamics of this model is a theory of software as contributor to enterprise development and learning. Specific abilities required by those involved in the software supply chain, i.e. software developers, IT consultants and vendors, business advisors, owner managers and small business employees are identified from a consideration of the dynamics of the model. It is suggested that enterprise development facilitators, such as trainers, consultants and counsellors, could contribute more more significantly to the design and use of software as a vehicle for enterprise development. It is argued that the effectiveness of the dynamics of this model in practice is a crucial policy issue in respect of the competitive aplication of IT by SMEs.