Exploring the Dynamics of the End-User Environment: The Impact of Education and Task Differences on Change
研究在6个月内调查了44名计算机用户的动机和满意度，发现任务和教育差异影响感知的工作动机，且组织提供的教育项目类型对信息系统满意度至关重要。
Myriads of researchers have investigated the link between information system use and end-user satisfaction. In spite of the proliferation of such research, many questions remain. This study explores the end-user environment by studying motivation and satisfaction of computer users over a 6-month interval. The Job Diagnostic Survey (JDS), designed by Hackman and Oldham, was employed to measure job core characteristics of 44 computer end-users. Scores were compared those of an earlier survey administered within the same organizations. We find that differences in perceived job motivation can be traced to task and education. Furthermore, we conclude that the type of educational program offered by organizations is vital to information system satisfaction.