组织中的信任背叛

Betrayal of Trust in Organizations

Academy of Management Review · 1998
被引 355
人大 A+FT50UTD24ABS 4*

中文导读

从背叛者的视角,梳理了组织中信任背叛的概念、类型(尤其是机会型背叛),并构建了其前因和调节因素的多层次模型,对管理者和研究者理解信任破坏机制有参考价值。

Abstract

Examples of violations or betrayals of trust in organizations abound. Despite growing concern in organizations, relatively little theory exists regarding the dynamics of trust violations from the perpetrator's (rather than the victim's) perspective. We adopt the betrayer's perspective in this article and, drawing from multiple literatures, offer a conceptualization of betrayal, differentiating it from deviant and antisocial behaviors in organizations. Next, we propose a typology of betrayal before focusing on the most common form: opportunistic betrayal. We then develop a model of its antecedents and moderators and highlight the intrapersonal-, interpersonal-, and organization-level characteristics of the model's components. We end by discussing implications for theory, research, and practice.

组织背叛机会主义背叛背叛前因背叛者视角