特定工作满意度维度对顾客感知服务质量的影响：一项员工层面分析

The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

• Robin L. Snipes 通讯
• Sharon L. Oswald
• Michael S. LaTour · 内华达大学
• Achilles A. Armenakis