A Skills Exchange for Unemployed People
研究利物浦一个自愿技能交换组织对失业成人的影响，发现成员重视社交和心理需求满足，但实际满意度不足，组织因决策环境陌生而难以扩大影响。
This paper reports the results of a study of a voluntary skills exchange for unemployed adults in Liverpool. It combines investigation at the organizational level with an interview survey of satisfactions gained by 60 members. Questions posed are how far a skills exchange might go in alleviating the adverse effects of unemployment and then how effective the particular organization was at achieving its potential. Results showed that members attached high importance to the satisfaction of social and psychological needs either within the exchange or in employment. The average satisfaction gained from membership fell short of this. For the small group who were active in the exchange, members were engaged in the equivalent of part-time work. But the broad ideals of the organization and the unfamiliarity of the decision-making setting made it difficult to recruit and retain new members and, hence, increase the organization's impact.