THE EFFECTS OF LOGISTICS CAPABILITIES ON FIRM PERFORMANCE: CUSTOMER‐FOCUSED VERSUS INFORMATION‐FOCUSED CAPABILITIES
研究构建了一个模型，将客户导向能力和信息导向能力视为相互关联的企业绩效预测因素。结果发现客户导向能力直接影响绩效，而信息导向能力通过客户导向能力间接影响绩效。
The research presents a model that portrays customer‐focused and information‐focused capabilities as interrelated predictors of firm performance. Results show that customer‐focused capabilities are directly related to performance, but that information‐focused capabilities are not. Rather, the latter relationship is indirect: information‐focused capabilities are linked to performance via the interrelationship with customer‐focused capabilities.