乐趣与朋友:工作场所乐趣和成员依恋对酒店业员工离职的影响

Fun and friends: The impact of workplace fun and constituent attachment on turnover in a hospitality context

HUMAN RELATIONS · 2014
被引 172 · 同刊同年前 10%
人大 AFT50ABS 4

中文导读

研究三种工作乐趣(活动、同事社交、管理者支持)对美国连锁餐厅服务员离职的影响,发现同事社交和管理者支持显著降低离职率,且成员依恋起中介作用。

Abstract

Extending the growing body of research on fun in the workplace, this article reports on a study examinining the relationship between fun and employee turnover. Specifically, this research focused on the influence of three forms of fun on turnover – fun activities, coworker socializing and manager support for fun. With a sample of 296 servers from 20 units of a national restaurant chain in the US, coworker socializing and manager support for fun were demonstrated to be significantly related to turnover. In addition, constituent attachment was found to mediate the relationship between each of the three forms of fun and turnover. This research highlights that not all types of fun are equal and demonstrates that one of the key means through which fun influences retention is by facilitating the development of high quality work relationships.

酒店管理员工离职工作场所乐趣工作关系