Knowledge and Value Creation in Professional Service Firms: A Framework for Analysis
提出了一个分析框架，整合了专业服务公司的领域选择与知识基础之间的关系，将价值创造过程分为直接为客户创造价值和间接提升知识基础两个维度。
This article presents a comprehensive framework for the analysis of value creation and knowledge development in general and, in particular, for professional service firms (PSFs). The framework integrates the relationship between the domain choice and the resource (or knowledge) base, and argues that the bridge between the two is best explained as value creation processes (VCPs) with two interrelated dimensions: direct value creation for the clients, and indirect value creation in terms of enhancing the knowledge base.