Managing Service Innovation and Interorganizational Relationships for Firm Performance
研究发现，组织间关系的多样性会削弱服务创新焦点对企业绩效的正面影响，而关系承诺则能增强这一影响。基于多来源纵向数据，对管理者如何平衡关系与创新有启示。
An increasing body of research suggests interorganizational relationships as being critical to the financial performance of firms. Similarly, innovation has been considered a key driver of the growth and success of firms. However, little work has examined how the extent firms' interorganizational relationship commitment and diversity influence their innovation focus and performance. In this article, the authors show that diverse interorganizational relationships reduce the positive impact of innovation focus on firm performance. In contrast, interorganizational relationship commitment increases service innovation focus and strengthens the innovation focus—firm performance relationship. The findings are based on multisource and longitudinal performance data and highlight the positive impact of relationship commitment on the effects of service innovation focus on firm performance. Implications for management and research are discussed.