若安全文化中将人为失误视为犯罪:一起铁路事故的生活世界分析

If human errors are assumed as crimes in a safety culture: A lifeworld analysis of a rail crash

HUMAN RELATIONS · 2009
被引 35
人大 AABS 4

中文导读

重新分析2005年日本JR西日本铁路通勤列车事故,发现公司强制犯错员工参加“学习实践”反而导致司机因担心报告错误而分心,最终酿成107人死亡、562人受伤的惨剧。

Abstract

This study reanalyses the commuter train incident that involved the West Japan Railway Company (JR West). The incident, which occurred on 25 April 2005, claimed 107 lives (passengers and the train driver) and injured 562 passengers. The delay in using the brake and the train driver’s inattention generated confusion and serious errors. The train driver’s inattentiveness may be attributed to his grave concern over reporting personal mistakes to company authorities as it is mandatory for erring JR West crew members to go through ‘learning practices’. The phenomenological analyses showed how the unintended consequences of such learning practices played a key role in the train incident. This study also draws on Foucault’s concepts on discipline to analyse the learning practices in JR West, and employs the concept of collective myopia to account for the reasoning of JR West managers.

铁路安全组织文化事故分析现象学社会学