Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption
研究了医院在采纳全面质量管理时，是定制化还是趋同于同行实践，以及这种选择对组织绩效和合法性的影响，对理解制度压力下的组织行为有参考价值。
James D. Westphal, Ranjay Gulati, Stephen M. Shortell, Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption, Administrative Science Quarterly, Vol. 42, No. 2 (Jun., 1997), pp. 366-394