Managing Performance in a Volatile Environment: Contrasting Perspectives on Luck and Causality
探讨了学术界与商业领袖在理解绩效驱动因素上的差异，特别是对‘运气’的不同看法，并提出通过模式2研究弥合这一差距，以帮助管理者在动荡环境中更好地理解和影响绩效。
Performance management is an increasingly perilous and challenging activity for many firms, and involves understanding the drivers of performance as well as its measurement. Academics tend to see performance in terms of rationality, whereas business leaders tend to interpret drivers of overall performance in a broader context. When global crises and high uncertainty confound causal links to performance, practitioners often invoke the notion of ‘luck’ as a prospective explanation. Academics are less inclined to do so because they tend to conceptualize luck differently. This paper considers the academic/business gap and how M ode 2 research into luck and causality could produce findings that are more meaningful to practising managers in both understanding and affecting performance. It concludes by identifying ways to encourage greater academia‐practitioner congruence to meet the challenges of a volatile operating environment.