Quality of Management and Quality of Stakeholder Relations
构建了一个整合概念框架，将企业社会绩效、利益相关者与管理质量联系起来，并实证检验了感知管理质量可由对主要利益相关者（所有者、员工、客户和社区）的绩效质量解释，但环境因素不显著。
This article presents an integrative conceptual framework for linking corporate social performance, stakeholders, and quality of management, then tests this framework empirically. Results provide strong support for the hypothesis that perceived quality of management can be explained by the quality of performance with respect to specific primary stakeholders: owners, employees, customers, and (marginally) communities, but treatment of ecological environmental considera- tions is not a significant factor.