解释同情组织化

Explaining Compassion Organizing

ADMINISTRATIVE SCIENCE QUARTERLY · 2006
被引 701 · 同刊同年前 7%
人大 A+FT50UTD24ABS 4*

中文导读

提出一个理论,解释组织中个体对他人痛苦的同情如何通过五个机制(注意力、情感、信任、即兴结构和符号丰富)形成社会协调的同情组织化过程,并指出正常组织结构可被重新用于回应成员痛苦。

Abstract

We develop a theory to explain how individual compassion in response to human pain in organizations becomes socially coordinated through a process we call compassion organizing. The theory specifies five mechanisms, including contextual enabling of attention, emotion, and trust, agents improvising structures, and symbolic enrichment, that show how the social architecture of an organization interacts with agency and emergent features to affect the extraction, generation, coordination, and calibration of resources. In doing so, our theory of compassion organizing suggests that the same structures designed for the normal work of organizations can be redirected to a new purpose to respond to members' pain. We discuss the implications of the theory for compassion organizing and for collective organizing more generally.

组织理论同情社会心理学知识管理管理学