Sequential Variety in Work Processes
提出序列多样性概念，用于衡量工作流程中步骤顺序的变异程度，并展示两种操作化方法，实证表明其与传统任务多样性不同，能反映隐性程序知识。
This paper introduces the concept of sequential variety as a way to measure variability in the sequence of steps used to perform a work process. There is reason to expect that such variability may influence a range of outcomes, such as flexibility and quality. Two alternative ways to operationalize sequential variety are demonstrated and compared to traditional measures of task variety in four task units. The findings provide empirical support for treating sequential variety as a distinct construct. In particular, sequential variety appears to provide an index of tacit, procedural knowledge, while task variety may relate more closely to explicit, declarative knowledge.