Naming the Beast: Defining and Classifying Service Innovations in Social Policy
针对社会政策领域创新概念模糊、分类缺失的问题，提出一种组织变革类型学，用于定位和分析社会政策中的创新，对政策制定者和研究者均有实用价值。
Over the last decade, the search for innovation has become a core component of much social policy formulation and implementation. This search, however, has often been undertaken with little attempt to define the actual nature of innovation or to classify its different modes. This paper reports recent research which has developed a typology of organizational change within which to situate and analyze innovation in social policy. It argues that this typology is an essential tool both for social policymakers and for those concerned with its analysis.