Group‐level organizational citizenship behavior: Effects of demographic faultlines and conflict in small work groups
研究了62个工作团队的数据，发现基于性别、年龄、种族和任职年限的人口统计断裂线会引发任务冲突和关系冲突，进而影响群体层面的组织公民行为和团队绩效。
Abstract Organizational scholars have recently shifted their attention to examining organizational citizenship behavior (OCB) as a group‐level phenomenon. Adopting the input‐mediator‐outcome model of group performance, we examined antecedents and intermediate processes that predict group‐level OCB (GOCB) in small work groups. The results, based on data from 62 work groups representing a variety of industries, revealed that demographic faultlines based on relation‐oriented attributes (gender, age, and race) and a task‐related attribute (tenure) had differentiated relationships with task and relationship conflict, which mediated the relationships between faultlines and group outcomes (GOCB and group performance). Both task and relationship conflict were negative predictors of group performance. However, task conflict increased GOCB, whereas relationship conflict decreased it. The present study offers evidence of the relationship between demographic faultlines and various group processes and outcome variables in natural work groups. Copyright © 2009 John Wiley & Sons, Ltd.