The emotional labour process: An essay on the economy of feelings
评估了探索情感经济的现有概念资源，发现情感表达的物质地位和工作中的规范性承诺存在张力，并引入情感不当行为、情感智力等新概念来填补理论空白，对研究工作中情感管理的学者有参考价值。
This article evaluates conceptual resources for exploring the economy of feelings. It reviews existing contributions, discovering tensions surrounding the material status of emotional displays and normative commitments at work, as well as significant gaps within the conceptual resources used to classify the emotions we experience and evoke while working. In an effort to develop more robust categories for this broad area, labour process theory is combined with other conceptual tools to reframe and refresh debates. Specifically, the concept emotional misbehaviour is posited as a useful addition to the debate concerning the material status of emotion at work and various novel conceptual resources are explored from a labour process perspective. In particular, emotional intelligence, techno-normative control, symbolic violence and cultural capital are introduced to the debate and considered for their potential usefulness in filling the conceptual gaps identified.