Governance Choice in Global Sourcing of Services: The Impact on Service Quality and Cost Saving Performance
研究了企业离岸服务活动时选择自营还是外包对绩效的影响，发现治理模式与交易成本经济学匹配时绩效更好，但错配主要损害服务质量而非成本节约。
This article deals with the performance implications of the governance mode (captive offshoring versus outsourcing) selected when companies offshore service activities, which is still quite controversial in the literature. After accounting for endogeneity issues, we investigate the relationship between governance and performances (both in terms of cost saving and service quality) on a sample of 132 initiatives from the 2009 O ffshoring R esearch N etwork survey. Our results show that the alignment of the governance choice with an extended transaction cost economics approach leads to better performances. However, the impact of a possible misalignment: (1) is asymmetric, as only the failure to undertake a captive mode negatively affects performance; and (2) negatively affects service quality more than cost saving.