Determinants and Consequences of Exit, Voice, Loyalty, and Neglect: Responses to Dissatisfaction in Adult Romantic Involvements
通过对成人浪漫关系的调查，研究了个体对关系不满时的四种反应（退出、建言、忠诚、忽视）的决定因素和后果，发现先前满意度和资源投入促进建设性反应，而替代方案质量和问题严重性影响不同反应，且不同反应导致不同关系结果。
A survey of adult romantic involvements was conducted to test hypotheses regarding the determinants and consequences of four characteristic responses to dissatisfaction: exit, voice, loyalty, and neglect. In general, greater prior satisfaction with relationships and greater investment of resources in relationships were associated with stronger tendencies to react to problems constructively, with voice and loyalty, and lesser tendencies to react destructively, with exit and neglect. Higher quality alternatives promoted exit and inhibited loyalty. Greater problem severity encouraged exit and voice and discouraged loyalty. Voice and loyalty resulted in more favorable outcomes, better immediate consequences and greater later satisfaction and commitment, whereas exit and neglect produced less favorable consequences. The relationship between a variety of demographic characteristics and each category of response were also examined.