Situation Invisibility and Attribution in Distributed Collaborations
通过实验室研究,发现分布式团队成员因情境不可见性,比面对面团队更倾向于将负面行为归因于对方个人特质,而非外部情境,进而影响满意度和凝聚力。
This article expands theoretical and empirical understanding of interpersonal relationships under distributed conditions by highlighting the importance and consequences of situation invisibility. In a laboratory study, the authors demonstrate that distributed teammates are significantly more likely than collocated teammates to make internal dispositional attributions rather than situational attributions concerning negative partner behavior because of situation invisibility. These dispositional attributions in turn affect relational outcomes such as satisfaction and cohesion. The authors also demonstrate the impact of situational explanation as an antidote to situation invisibility.