Social Interaction and the Perception of Job Characteristics in an Organization
研究了员工社会互动程度与其对工作特征感知的关系，发现处于沟通网络中心或组织边界的员工，其感知更接近外部观察者的客观评价，表明社会互动促使感知趋同于现实。
This research investigates the relationship between the extent of employees' social interaction and their perceptions of job characteristics. Employees' perceptions were compared with the perceptions of task characteristics made by an outside observer, whose perceptions were not subject to the same social influence processes. The results indicated that the perceptions of employees who were more central to communication networks, boundary-spanning employees, and employees close to the organization's boundaries were more similar to the perceptions of the outside observer. These results were interpreted as support for the hypothesis that increased social interaction leads to a convergence of perceptions, such that the perceptions are more similar to observable reality. The hypotheses and results are discussed in terms of social information-processing models and previous laboratory findings.