Learning and Knowledge Depreciation in Professional Services
基于一家建筑工程公司七年的项目数据，研究发现专业服务存在学习曲线，知识几乎不折旧，且学习速度随经验积累而加快。
Organizational knowledge is a critical source of competitive advantage for professional service firms. Learning from experience and sustaining past knowledge are critical to the success of such knowledge-driven firms. We use learning curve theory to evaluate learning and depreciation in professional services. Our results, based on seven years of project data collected from an architectural engineering (A/E) firm, show that (a) professional services exhibit learning curves, (b) there is virtually no depreciation of knowledge and, (c) the rate of learning accelerates with experience.