Assessing Effectiveness of Joint Committees in a Labor-Management Cooperation Program
研究评估了一家大型电信公司劳资合作项目中联合委员会的有效性，通过访谈、绩效指标和问卷数据证实了其成功，并验证了关键氛围和过程变量的作用。
Experiments and programs in labor-management cooperation are popularly believed to be effective in improving performance, but are often conducted with little or no evaluation of their success. This paper reports a test of a joint problem-solving model in a large telecommunications firm, as part of an overall assessment of the firm's quality-of-worklife (QWL) and employee involvement (El) committees. The assessment employed interviews, company performance indicators, and questionnaire survey data. Results showed strong evidence of the success of the joint committees as well as support for the model with respect to the contribution of key climate and process variables.