The Concept of Workplace Performance and its Value to Managers
提出一个实用框架，用人的感受来评估工作场所环境特征的价值，帮助管理者在办公室设计决策中组织相关信息，并用一家公司的实际案例说明应用。
Managerial decisions about office design and the performance of work are frequently cost-based. This article replaces the commonly asked question of how to measure the effect of environmental design on productivity with a practical framework that values workspace environmental features in human terms. This integrative model of environmental comfort enables decision makers to organize and classify, in a coherent and sensible fashion, the wide array of information available about how workers are affected by the space in which they work. The model is illustrated by one company's experience applying this approach to practical decisions during a major office design, construction, and move.