Test‐Retest Reliability of the End‐User Computing Satisfaction Instrument
用测试-重测相关法评估了一个12题终端用户计算满意度量表的短期和长期稳定性，发现该量表内部一致且稳定。
The development of reliable and valid measures of user‐information satisfaction is becoming increasingly important to both practitioners and researchers. Measures of reliability include internal consistency and stability. Recent research has raised concerns about the stability of user information satisfaction measures. Using the test‐retest correlation method, this article assesses short‐ and long‐range stability of a 12‐item scale for measuring end‐user computing satisfaction. It examines the stability of individual items and subscales as well as the 12‐item instrument. The results suggest that the instrument is internally consistent and stable.