消费者隐私与营销规避:一个静态模型

Consumer Privacy and Marketing Avoidance: A Static Model

Management Science · 2008
被引 103
人大 A+FT50UTD24ABS 4*

中文导读

提出营销规避概念,分析消费者隐藏或回避营销的行为如何影响卖家营销策略、消费者福利及隐私损害,并发现对低收益消费者而言,隐藏行为反而增加营销,而回避比隐藏更有利于福利。

Abstract

We introduce the concept of marketing avoidance—consumer efforts to conceal themselves and to deflect marketing. The setting is one in which sellers market some item through solicitations to potential consumers, who differ in their benefit from the item and suffer harm from receiving solicitations. Concealment by one consumer induces sellers to shift solicitations to other consumers, whereas deflection does not. Solicitations cause two externalities: direct harm on consumers and the (indirect) cost of consumer concealment and deflection. We find that in markets where the marginal cost of solicitation is sufficiently low, efforts by low-benefit consumers to conceal themselves will increase the cost-effectiveness of solicitations and lead sellers to market more. However, concealment by high-benefit consumers leads sellers to market less. Furthermore, concealment by low-benefit consumers increases direct privacy harm, and consumer welfare is higher with deflection than concealment. Finally, it is optimal to impose a charge on solicitations.

消费者隐私营销规避外部性最优规制