藏起王牌:自我报告与感知的知识囤积对个人和团队绩效的影响

Withholding the Ace: The Individual- and Unit-Level Performance Effects of Self-Reported and Perceived Knowledge Hoarding

ORGANIZATION SCIENCE · 2014
被引 204
人大 AFT50UTD24ABS 4*

中文导读

研究知识囤积(故意隐瞒信息)对个人和团队绩效的双重影响,发现囤积提升个人绩效但损害团队绩效,而感知囤积则降低个人和团队绩效。

Abstract

This paper investigates knowledge hoarding, defined as an individual’s deliberate and strategic concealment of information, and perceived hoarding, defined as coworkers' beliefs that an individual is engaged in hoarding. We hypothesize that knowledge hoarding increases an individual’s job performance by enhancing bargaining power and influence, whereas perceived hoarding decreases the individual’s job performance because coworkers withdraw social support. We further suggest that knowledge hoarding and perceived hoarding are both detrimental to unit performance because they hurt work-related interactions and impair the unit’s ability to respond quickly to problems. Using a sample of 297 individuals embedded in 41 units in the U.S. Forest Service, we find that the positive effect of hoarding on individual performance is mediated by bargaining power, whereas the negative effect of perceived hoarding on individual performance is mediated by social support. In addition, individual hoarding and perceived hoarding both diminish unit performance. Collectively, our results reveal the mixed fortunes that befall individuals and their organizations as a result of knowledge hoarding and suspected hoarding activity.

知识管理组织行为团队绩效社会心理学