Quality: American, Japanese, and Soviet perspectives
梳理了美、日、苏三国五位质量专家的观点，对比五种质量定义方法，并重点分析苏联依赖产品定义和国家标准导致的质量问题，帮助管理者明确战略重点。
Executive Overview What is quality? Although product quality is recognized as a crucial component of international competitiveness, there is still little consensus about what “quality” really is. Five distinct approaches to defining quality have been identified. The contributions of five major quality experts—from the United States, Japan, and the Soviet Union—are presented and related to the quality definition approaches. The problems with poor product quality in the Soviet Union are discussed in particular detail to illustrate the consequences of relying on the product-based approach to defining qualify and on the use of state standards as a surrogate for consumer preferences. Advantages and disadvantages of the other approaches to quality are also discussed to assist managers in clarifying their strategic focus.