Transaction Cost Analysis of Service Organization-Customer Exchange
用交易成本理论解释服务组织与顾客交换的治理安排，提出一个分类框架，将不同治理机制与不同交易成本水平匹配，以确定服务组织与顾客间最有效的边界，提升服务组织效率。
Transaction cost analysis can explain the arrangements that emerge to govern and organize service organization-customer exchanges. A typology is offered in which differing governance mechanisms are matched to varying levels of transaction costs in service exchanges. The focus is on prescribing governance mechanisms that establish the most efficient boundary between the service organization and the customer, thereby improving service organization effectiveness.