Are all good soldier behaviors the same? Supporting multidimensionality of organizational citizenship behaviors based on rewards and roles
检验了一个整合的组织公民行为概念模型,区分了四种类型(帮助、负责、服从、运动员精神),发现员工对角色和奖励的感知存在系统性差异,对研究和管理实践有启示。
This article tests an integrative conceptual model of organizational citizenship behaviors (OCB) that combines two dominant distinctions in types of OCB (individual versus organizational target and promotive versus protective orientation). Challenging past research that has viewed OCB as unidimensional, we propose conceptually meaningful differences in the ways that employees perceive roles and rewards in relation to different dimensions of OCB. Results from four non-overlapping samples representing over 1550 employees support systematic similarities and differences between four specific types of OCB: helping, taking charge, compliance, and sportsmanship. We discuss theoretical and practical implications, emphasizing the value of future research that focuses on specific types of OCB.