反对将客户控制作为跨学科团队可协商的权变因素

A Case Against Making the Control of Clients a Negotiable Contingency for Interdisciplinary Teams

HUMAN RELATIONS · 1999
被引 14
人大 AFT50ABS 4

中文导读

基于对青少年管教机构的观察,论证客户控制是跨学科团队冲突的关键,反对将其作为可协商的权变因素,并提出了减少专业间谈判的策略。

Abstract

Most discussions of interdisciplinary teams assume that cross-functional teams are desirable. Critical analyses of the fundamental contradictions inherent in bringing together professionals with diverse ideologies, interests, contingencies, and technologies are rare. Even less common are discussions of the negative consequences of these contradictions for clients. Based on observations in an institution for youth-in-trouble, this paper argues that the control of clients is one key process underlying conflicts and dilemmas in interdisciplinary teams; it builds a case against making the control of clients a negotiable contingency for teams. Given the universal nature of control mechanisms, those most directly responsible for control have a superior bargaining position because, in order to be effective, their control routines must be consistent Although these workers may yield to other treatment ideologies regarding particular clients, the overall outcome is the enhancement of their interests. Moreover, the outcome of negotiations may generate confusion for clients because of inconsistencies in the application of control mechanisms. Three strategies to minimize interprofessional negotiations regarding the control of clients are discussed: the formulation of clear boundaries between those responsible for control and those who are not; the establishment of policies to address conflicts between control and competing treatments; and, client determination of differential levels of interprofessional coordination and cooperation.

跨学科团队组织管理社会工作冲突管理