Trust, Perceived Importance of Praise and Criticism, and Work Performance: An Examination of Feedback in the United States and England
通过两项研究考察美国和英国工人对表扬和批评的重视程度及信任对反馈效果的影响，发现两国工人对反馈的反应存在差异，且信任和感知重要性起中介作用。
This article describes two studies which examined the usefulness of performance feedback in shaping American and English workers' behaviors. In thefirst study, an in-basket task was used to assess the importance of praise or criticism concerning work performance for 36 American and 36 English workers from a traditional, heavy-manufacturing industry in the United States and England. A second study was conducted (n = 86 for the U.S., n = 74 for England) to examine the relations among a worker's trust in a supervisor, perceived importance of praise and criticism, a worker's perceived amount of praise and criticism received, and performance. Results suggest that American and English workers valued and responded to praise and criticism differently, and that the influence of the feedback was partially mediated by a worker's trust in thefeedback source and perceived importance of the feedback.