Constructive conflict at work
通过两项实地研究和一项模拟谈判，发现解决问题与强制策略常被同时或先后使用，且强制后接解决问题能提升组织整体效果。
Two field studies of interpersonal conflict in organizations and a simulated dyadic negotiation show that problem solving and forcing are frequently combined simultaneously and sequentially. As a robust finding, conglomerations of problem solving and forcing appear to enhance the parties' joint effectiveness. The best substantive and relational outcomes for the organization are reached through forcing followed by problem solving. Copyright © 1999 John Wiley & Sons, Ltd.