Coping with Stress: Public Welfare Supervisors Doing Their Best
基于对14名公共福利主管的定性研究，发现他们采用两种不同的应对策略：一种以问题为中心，缓冲下属免受政策模糊性影响；另一种以情绪为中心，缓冲自身来自管理层和同事的压力。
This study examines the coping mechanisms used by public welfare supervisors to deal with organizational stress. The findings, based on a qualitative study, indicate that the 14 supervisors examined employed two different coping categories which differ with regard to (a) their focus, (b) the source of stress, (c) the target person who is meant to benefit from them, and (d) the specific coping mechanisms. The first category is basically problem-focused, and serves the purpose of buffering subordinates from policy-ambiguity. The second category is essentially emotion-focused, and aims at buffering supervisors from stressful expectations of management and peers.