Boundary Management Tactics and Logics of Action: The Case of Peer-Support Providers
通过对航空公司乘务员同伴支持项目的研究，归纳出支持者维持与受助者距离的四种边界管理策略，并发现个人经历和社会结构通过行动逻辑影响策略选择。
From a qualitative study of flight attendants volunteering as support providers in a peer-based employee assistance program, we derive a typology of the boundary management tactics used by peer-support providers to maintain a comfortable distance from help recipients and propose a grounded theory explaining providers' selection of tactics. After identifying two factors associated with tactic selection (personal experience and social structure), we demonstrate that support providers' cognitive orientations, or logics of action, mediate the relationship between these factors and tactic selection. We identify four types of support providers' logics of action and show how a provider's logic may predict his or her preference for a particular boundary management tactic.