Resource Allocation in Multisite Service Systems with Intersite Customer Flows
受医疗管理项目启发，研究多站点服务系统中跨站点客户流下的资源分配问题，给出平均等待时间等指标下的最优分配策略，发现“一大多小”的结构。
Motivated by a project in health-care management, we study the resource allocation problem in multisite service systems with intersite customer flows. We aim at providing insights to and guidelines for resource allocation in these service systems when some service criterion, such as average waiting time, loss rate, or blocking probability, is a major concern. We develop analytical optimization models and from them we obtain the explicit optimal allocation policy. Our results demonstrate that the optimal resource allocation solution exhibits a structure of “one large and many small.”