Understanding Institutional-based Trust Building Processes in Inter-organizational Relationships
梳理了组织信任文献中关于制度安排如何影响信任建立过程的假设，分析了四种关键机制和四种特别有利于制度性信任建立的情境，对研究组织间信任的学者有参考价值。
This paper deals with the role of institutions in the development of trust in relationships between organizations. We review various strands of literature on organizational trust and examine the assumptions made about how trust building processes are influenced by institutional arrangements. Following this conceptual analysis, we discuss four mechanisms that are pivotal in the development of institutional-based trust. We also examine four situations where the influence of institutions can be particularly conducive to building trust. Finally, we argue that each of the situations calls for specific mechanisms to be predominantly employed in order to effectively create trust in inter-organizational relationships.