MANAGING LOGISTICS OUTSOURCING RELATIONSHIPS: AN EMPIRICAL INVESTIGATION IN CHINA
研究了中国物流外包中常被忽视的人为因素，发现买方高层支持、供应商指定员工及双方个人关系（关系）均显著影响企业间协作，进而提升买方物流绩效。
While many companies outsource their logistics functions, creating a collaborative relationship with third‐party logistics service providers remains a challenge. The current study explores the effects of often overlooked human factors in this context. Data on buyer perspectives were collected in China. The analysis results suggest that buying firm's top management championship, supplier firm's designated employees, and the buyer‐seller personal relationships (i.e. Guanxi ) at different levels, all have significant impacts on inter‐firm collaboration, which in turn enhances the buying firm's logistics performance.