Distributed Knowledge and Indeterminate Meaning: The Case of the Columbia Shuttle Flight
研究了哥伦比亚号航天飞机任务中，团队成员如何理解意外泡沫脱落事件，以及不同标准（安全与进度）如何影响实时分类和意义建构过程。
We explore the processes that unfolded during NASA's ill-fated Columbia shuttle flight, as members of the mission team struggled to understand the significance of an unexpected foam-shedding event. It was difficult to categorize this event in real time, as two different criteria — a concern for safety and a concern for meeting schedules — were being used. Using in-depth data gathered on the Columbia shuttle flight, we describe the sensemaking processes that unfolded and discuss the implications for organizations.