EFFECTS OF ORGANIZATIONAL LEARNING IN THIRD‐PARTY LOGISTICS
研究了物流服务提供商的组织学习对客户关系导向、物流服务质量和企业绩效的影响，提出了物流研究中的新概念。
Logistics service providers operate in an intense competitive environment that requires continuous improvement in logistics service quality and firm performance. Key organizational resources may contribute toward the improvement in performance of logistics service providers. This paper investigates the effect of organizational learning within logistics service providers on client relationship orientation, logistics service quality and firm performance. The study proposes and examines an original concept in logistics research that contributes to theory in the area, provides the opportunity for further research and addresses how organizational resources can contribute to performance in logistics.